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Guarantee and Return

30 Day Return Policy

Returns with EyesMetro are easy to do. Items may be returned within 30 days of purchase provided that they are unopened (box is sealed), undamaged and in original condition without any exterior markings of any sort (penmarks, check marks, etc.). Contact lenses are categorized as medical devices by the U.S. Food and Drug Administration and therefore we must apply these conditions for returns. Only the returned items in original factory condition will be credited in full, excluding any shipping and handling charges. A minimum $10.00 restocking fee will apply to most returns.

Please note all open boxes, vials, special effects lenses, single lenses and custom made to order lenses, are non-returnable as we are unable to return these to the manufacturer.

Defective Products

If you believe your lenses are defective, please do not throw it away. We may need to return it to the manufacturer for inspection. Provided that the lens manufacturer agrees that the lens is defective, a replacement lens will be sent to you at no cost, shipped free with your next order. Please note that defective lenses may only be exchanged for the exact same lens and prescription. No refunds will be issued for defective lens. Misused or mishandled lenses will not be accepted or replaced. For your protection, items should be returned via traceable mail.

Returns Procedure

Please contact our customer service department by email at return@EyesMetro. In the email please include your name, order number, the reason for the return, and whether you would like a credit to your account or a credit applied to your credit card. Our customer service department will issue you a Return Merchandise Authorization (RMA) number and Return Instructions. This RMA number should be written prominently in the address portion of your return package. Also a copy of your invoice must be included with the Return Merchandise Form.

Mailing Instructions Please package your return carefully to ensure that your items are not damaged in transit. We cannot issue a credit for damaged items. Also, to ensure the items timely delivery we recommend shipping your return using a trackable carrier ( USPS, UPS, FedEx or DHL). We are unable to issue a credit for items that are lost in transit to our office.

Cancellations

EyesMetro If you wish to cancel your order for any reason, please contact us as soon as possible. As a majority of in-stock items ship within 24 hours, it is imperative that you contact us so we may attempt to cancel your order before it is processed and/or shipped. If an order can be cancelled, there will be a minimun $5.00 cancellation fee depending on the size of the order.

What if my order has already been shipped?

Unfortunately, we are unable to cancel your order once it has been processed/shipped out. However, items may still be returned within 30 days according to the terms of our Return Policy. Please note that customers are responsible for all charges associated with the shipping and return-shipping of goods back to EyesMetro. We process all returns within 10 business days of the receipt of the returned merchandise. Credit card companies vary in the time required to post credits back to a customer's account. Please consult your credit card company for additional information regarding credit policies. For PayPal orders, refunds will need to be withdrawn from your PayPal account to reflect on your credit card statement.

 
 
 
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AUTHORIZED INTERNET RETAILER
EyesMetro is a licensed and authorized internet retailer for vision products. All our contact lenses are FDA and Health Canada approved. Please submit our receipt to your Insurance provider for reimbursement.
HEALTH INSURANCE ELIGIBLE
All our contact lenses are FDA and Health Canada approved. Please submit our receipt to your Insurance provider for reimbursement.
EyesMetro.com offers a full range of products including disposable, colored, bifocal, soft contact lenses and RGP. We stock a wide range of brands name contact lenses like Johnson and Johnson, Ciba Vision, Bausch and Lomb, Cooper Vision and Boston RGP lenses. Our top sellers are Acuvue, Air Optix, Focus Dailies, Proclear, Freshlook, and Biofinity. Since there is less overhead for a online business, the savings are passed on to you. Order discount contact lenses and accessories online and enjoy the low prices!

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